Ad-Hoc vs. Retainer Packages: Which VA Service Is Right for You?

When outsourcing to a Virtual Assistant (VA), one of the first decisions you’ll need to make is whether to book support on an ad-hoc basis or through a retainer package. Both options have their advantages, depending on your workload, budget, and business needs.

At The Flexible PA, we offer both flexible and structured packages to ensure you get the right level of support. Here’s a breakdown of each option to help you decide which is the best fit for you.

Ad-Hoc Support: Flexibility When You Need It

If you’re unsure how much help you’ll need or prefer a no-commitment approach, ad-hoc support may be the right choice. With this option, you only pay for the time used, making it perfect for:

✅ One-off projects – such as setting up a new system, research tasks, or event planning

✅ Busy periods – when your workload temporarily increases and you need extra hands

✅ Last-minute or urgent tasks – that pop up unexpectedly

With no monthly commitment, you have the freedom to use support as and when required.

💷 Investment: £34 per hour, billed at the end of the month for the hours used.

Retainer Packages: Guaranteed Support Each Month

For business owners who need consistent support, a retainer package is the best way to ensure your VA is available throughout the month. Retainers offer:

✅ Peace of mind – You know your VA is on hand when you need them

✅ Better planning – Tasks can be scheduled in advance, ensuring work is prioritised

✅Cost savings – Retainer packages are slightly lower in hourly rate than ad-hoc support

This is ideal for those who want to delegate regularly, such as handling inbox management, social media, invoicing, or diary management.

💷 Investment: £30 per hour, with a minimum commitment of 10 hours per month, booked and paid for in advance.

Which Option is Right for You?

🔹 If you need occasional or unpredictable support, ad-hoc works best.

🔹 If you want ongoing, structured help, a retainer package offers better value and reliability.

Both options are designed to give you the flexibility and efficiency that outsourcing should bring.

Let’s Find the Right Fit for Your Business

Not sure which option works best for you? We’re happy to chat through your needs and recommend the best approach.

Get in touch to discuss how The Flexible PA can provide the right level of support for your business.